I want to commend Traci Jones for a continually doing such a great job. I know that I, as well as other reps, have had nothing but an outstanding experience working with her. She bends over backward for authors, and it doesn’t matter what is asked of her, she not only steps up to the plate, but she steps up to the plate with a smile. In my opinion, she worked hard to get where she is, and she values her job and is continually grateful and appreciative. She doesn’t take it for granted, and she is honored to be in her position. In short, she not only serves authors with her actions, and therefore serves Tate, but she serves with her heart. Employees like Traci, in my opinion, are a rare find. I have never been in marketing so I hope I am not speaking out of turn, but I hope throughout the years that I have learned a little about customer service, and I would stack Traci Jones up against anyone as far as this area goes. Thanks for letting me share!